Privacy Policy

1. Overview

This Privacy Policy describes how WiseSilk (“we”, “us”, or “our”) collects, uses, stores, and safeguards personal information when you visit our website, submit inquiries, or communicate with us regarding custom silk products and manufacturing services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name, company name, and job title
• Email address and phone number
• Business address and shipping information
• Design files, patterns, logos, or artwork you submit
• Silk specifications, fabric grades, and customization requirements
• Inquiry details and communication records

We may also collect limited technical information automatically, such as IP address, browser type, device information, and website usage data for security and analytics purposes.

3. How We Use Your Information

We use personal information solely for legitimate business purposes related to silk product manufacturing, including:

• Responding to inquiries and preparing quotations
• Developing samples and producing custom silk products
• Communicating regarding silk materials, designs, and production timelines
• Arranging packaging, logistics, and international delivery
• Improving our website, services, and manufacturing processes
• Complying with legal, regulatory, and contractual obligations

4. Legal Basis for Processing

Where required by applicable data protection laws, we process personal information based on contractual necessity, legitimate business interests, compliance with legal obligations, or your explicit consent.

5. Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only with trusted third parties when necessary to support our silk manufacturing operations, including:

• Logistics providers, freight forwarders, and shipping partners
• Payment processors and banking institutions
• Website hosting, IT, and security service providers
• Professional advisors or authorities where legally required

6. International Data Transfers

As an international silk manufacturing business, your information may be transferred to and processed in countries outside your country of residence. We take reasonable measures to ensure appropriate data protection safeguards are in place.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

8. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage can be guaranteed to be completely secure.

9. Your Rights

Depending on applicable law, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to request correction of inaccurate data
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities

10. Children’s Privacy

Our website is intended for business use and is not directed toward children. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.